I’m a huge fan of Google Voice, both for personal and professional uses. I’ve been a user since it was GrandCentral. Transcribed voicemails. Computer-to-phone-to-computer texting. Inbound call filtering. One number ringing all phones at once. Terrific.
Apple released news about their upcoming OSX update, Mountain Lion, and there are a ton of really great features (and I’m sure at least “one more thing”). But here’s one that caught my eye:
I signed up for Assistly.com desk.com when I heard about their launch and I’ve been using it daily since. It started rough, and has certainly had it’s bumps along the way, but the service has continued getting better and better. With the recent move from assistly.com to desk.com, I imagine the initial kinks have been worked out and we’ll start seeing some really great updates.
Not that it doesn’t provide value now (it does), it just seems this is a space that can grow really quickly. A dashboard of your social and support connections is critical as Twitter, Facebook, et al continue to be adopted and accepted by organizations. How are you supposed to stay in contact with your customers and clients when establishing all these touch points?
I was involved with an eBay phishing incident yesterday. Someone had purchased something from eBay and I received the invoice / receipt, along with a notice that my PayPal account was charged. The email was very well done, so I called eBay to make sure they were aware of this.
This is where things turned a little weird for me.
Firstly, I don’t have an eBay account. I do have a PayPal account, so maybe they are tied together. I don’t know. I don’t use eBay.
I mentioned this to the eBay support person I connected with.